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Using the Basics 4-3

Chapter 4: Using a Single Line Telephone (SLT)

SBX IP 320 Phone User Guide

Using Hold

Place an External Call on Hold

While connected to an external call:

1. Press the hook-switch.

2. Dial 560.

Retrieve a Held Outside Call

1. Lift handset.

2. Dial 8 # and CO line number (01-12).

If you don’t remember the held CO number:

Dial 86.

Transferring Calls

You can perform both screened and unscreened transfers, as well as direct

transfer to a voice mailbox:

• Screened Transfers: Allows you to announce a call to the destination

station before completing the transfer.

• Unscreened Transfer: Allows you to complete a transfer without

announcing the party to the destination station.

To Transfer a Call

While on a call:

1. Press the hook-switch.

2. Dial the destination target (station or hunt group) to which you want to

transfer the call.

Make a Screened Transfer

3. Wait for the destination target to answer.

4. Tell the destination target who is calling, then hang up to complete the

transfer.

Note: If the destination station/hunt group is busy or the user does not

want to accept the call, press the

TRANS soft button or

Trans/PGM to reconnect to the caller.

Make an Unscreened Transfer

5. Wait for the destination target to ring, then hang up before it is answered

to complete the transfer.

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