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Before logging on 2-4

Chapter 2: Navigating the Management Console

Wave Global Administrator Guide

If your logon is successful, the Management Console opens.

Release 2.0

September 2010

1 2 ... 43 44 45 46 47 48 49 50 51 52 53 ... 101 102

Global Administrator Guide 1
Revision History 10
Contents 13
Chapter 3. Before You Begin 14
PART 3 Key Wave Concepts 29
PART 4 Reference 31
Chapter 32. SNMP Agents 32
PART 5 Appendices 33
Chapter E. Wave Port Usage 34
About This Guide 39
Where to start 40
Using the Help system 41
Type conventions 42
Terms used 42
Related reading 43
Support services 44
Web site 44
System security 44
Before logging on 45
Logging on for the first time 46
Before logging on 2-3 47
Before logging on 2-4 48
Management Console basics 49
Starting and exiting applets 49
Dialog applets 50
Remote access applets 51
To check the proxy settings 53
To display items in a tree 55
To hide items in a tree 56
Selecting items in a tree 57
User/Group 58
Management 58
View Description See 59
Using the Tools menu 60
Working in views 61
Using commands in a view 62
Customizing columns 63
Working with voice files 63
Using the audio controls 64
Before You Begin 67
Chapter 3: Before You Begin 68
Adding accounts and passwords 74
Configuring the time service 77
Settings dialog: 80
Setting general options 82
Setting general options 4-5 83
Setting general options 4-6 84
Setting general options 4-7 85
Setting general options 4-8 86
Setting business hours 87
Setting business hours 4-10 88
Setting business hours 4-11 89
Enabling e-mail notification 90
About creating outside lines 100
Creating a new trunk group 101
Deleting a trunk group 108
Deleting a trunk group 5-11 109
Deleting a trunk group 5-12 110
Trunk and channel settings 111
Configuring analog trunks 112
Trunk in Service check 113
Apply to save your changes 113
Configuring analog channels 114
Trunk In Service 121
Configuring digital channels 127
checkbox 129
Data option 133
Connection drop-down list 133
Trunk in Service 135
Wait for Caller ID checkbox 138
OK to save your changes 138
OK, and then click Done 140
IP Telephony Configuration 141
G.729A/G.711 codec 142
Name for the SCP 151
Outbound Proxy Server 156
Outbound Proxy Port 156
19 Click 158
to save your changes 158
Configuring SIP phones 162
Configuring SIP phones 6-23 163
Configuring SIP phones 6-24 164
Configuring SIP phones 6-25 165
Configuring SIP phones 6-26 166
To set date and time 167
Enabling IP call bandwidth 168
Codec negotiation 170
Configuring the home zone 170
4 Select 171
Custom ___ bytes field 174
Configuring remote zones 175
4 Click 176
Name for the zone 177
Jitter buffer 179
Echo cancellation 181
Comfort noise 183
DTMF transport settings 186
IP telephony ports 189
About the First Digit Table 191
Configuring extension ranges 193
Extension Length drop-down 194
Setting the home area code 195
Configuring 10-digit dialing 196
CHAPTER CONTENTS 199
Trunk-to-Trunk 202
Edit Inbound Routing Table 202
Comments 208
6 1 2 3 5 5 0 2 233
One-Digit or Two-Digit 239
Setting up emergency dialing 247
Configuring Phones 251
About phone templates 252
To view phone templates 253
To create a new template 254
To copy an existing template 254
About phone templates 10-5 255
About phone templates 10-6 256
About phone templates 10-7 257
About phone templates 10-8 258
About phone templates 10-9 259
9). See “About 275
Call Navigator Pickup Group 280
Enable Pickup checkbox 281
111 when prompted to 288
Management applet 289
When busy, forward to 290
Require 291
Group dialog opens 293
Creating a station hunt group 295
Managing Users and Roles 301
How to set user options 302
How to add users 303
The Users view 304
User must change 306
Deleting a user 308
The User tab 312
Assigning an extension 313
Creating a password 313
The User tab 11-14 314
The User tab 11-15 315
The User \ Details tab 316
The User \ Account Codes tab 317
The User \ Call Log tab 319
The User \ Call Log tab 11-20 320
The User \ Numbers tab 322
The User \ Numbers tab 11-23 323
The Voice Mail tab 324
The Voice Mail tab 11-25 325
E-mail provider requirements 326
License requirements 326
New Inbox 327
Saved Wave Saved Messages 327
Deleted Deleted Items 327
The Voice Mail tab 11-28 328
The Voice Mail tab 11-29 329
The Voice Mail tab 11-30 330
The Voice Mail tab 11-31 331
The Voice Mail tab 11-32 332
The Voice Mail tab 11-33 333
The Voice Mail tab 11-34 334
Notification information 336
Setting e-mail notification 338
Setting pager notification 339
Setting call notification 341
Scheduling notifications 342
To add a schedule entry 344
Setting up custom hours 345
The Phone tab 351
The Phone tab 11-52 352
Using call waiting 353
The Phone tab 11-54 354
The Phone tab 11-55 355
The Phone tab 11-56 356
The Phone tab 11-57 357
The Phone tab 11-58 358
The Phone tab 11-59 359
The Phone \ Call Handling tab 360
Forwarding the user’s calls 363
Ring volume of the phone 366
The Phone \ DSS Consoles tab 367
Phone Button report 369
The Phone \ Ring Patterns tab 371
The Phone \ Softphone tab 372
Exit and Log Off 375
The Audio tab 376
Setting the user’s hold music 378
The Security tab 382
The Security tab 11-83 383
Before assigning permissions 384
Changing the user’s roles 386
The Queue \ Attributes tab 387
The Queue\ Skills tab 388
List in 389
The ViewPoint tab 390
The Sharing tab 391
Tools > User 393
Templates 393
Creating a new user template 396
Import Users CSV file format 400
Managing roles 404
Assigning users to a role 405
Editing a role 405
Creating a new role 406
Managing roles 11-107 407
Managing roles 11-108 408
Wave permissions 409
Wave permissions 11-116 416
Managing ViewPoint Groups 417
3 8 + group number 418
The ViewPoint Groups view 419
Creating a ViewPoint Group 420
Available 421
OK to save the Group 422
Configuring Auto Attendants 423
The Default Auto Attendant 424
Configuring an auto attendant 425
Creating a new auto attendant 425
Defining menu choices 427
Defining menu choices 13-6 428
Menu choice actions 429
Adding a menu choice 430
Defining menu choices 13-9 431
Defining menu choices 13-10 432
Defining menu choices 13-11 433
Setting general menu options 434
Prevent type-ahead 435
2 Click the Menu Choices tab 436
Add. The Custom Data / 445
Edit to 446
Data Networking Configuration 451
Initial System Administration 453
Mirroring your hard drive 458
To mirror a new hard drive 459
Finish. Go to step 12 460
C: partition on Disk 0 461
RAID cautions 462
Restarting the Wave Server 463
PBX Feature Configuration 467
To add authorization codes 468
Configuring Call Park options 470
To create a pickup group 471
Configuring Caller ID 472
Configuring Caller ID 16-7 473
Configuring Caller ID 16-8 474
Configuring inbound Caller ID 475
Configuring Caller ID 16-10 476
Configuring Caller ID 16-11 477
Configuring Caller ID 16-12 478
Configuring dialing time-out 479
Configuring Fax Redirect 481
Configuring Music On Hold 482
Wave Player 483
Wave Player drop-down list 483
Support IP Music On 485
Customizing music on hold 489
Enabling Public Address 490
Configuring Night Answer 495
Configuring System Speed Dial 497
3 Click New 498
Apply to save your change 501
OK to add them to the group 505
Configuring instant messaging 507
To specify security settings 513
To create a content filter 516
3 Select the T-1 module 526
T1.403 & TR54016 527
DSX Settings 528
Setting trunk timing values 529
• ISDN Timers dialog 532
The System Prompts view 540
Managing system prompts 541
Playing system prompts 542
Exporting system prompt text 542
Recording over system prompts 543
Recording options 544
About the recording process 544
To record over a prompt 548
Testing system prompts 549
Recording All Wave Calls 551
Preparing to record all calls 553
Recording > Call Record 557
Monitoring and Recording 558
Recording all calls 559
Recording all calls 19-10 560
Recording all calls 19-11 561
Recording all calls 19-12 562
Archiving call recordings 563
Using Organizations 566
Using Organizations 20-3 567
4 Click Add Organization 568
Using Organizations 20-5 569
Using Organizations 20-6 570
Using Organizations 20-7 571
Using Organizations 20-8 572
Using account codes 573
Using account codes 20-10 574
How users enter account codes 575
Using account codes 20-12 576
Using account codes 20-13 577
Using account codes 20-15 579
Using custom data variables 581
Configuring dial-up routing 585
To configure RIP 588
To configure OSPF 589
Configuring DHCP relays 593
Setting up static routes 594
New Static Route. The Static 595
Monitoring and Maintenance 597
PSTN) or SIP servers 598
Using the Call Log view 600
Using the Call Log view 22-5 601
Call Log columns 602
Copying a Call Log entry 604
Viewing a call’s history 604
Setting Call Log options 605
Using the Call Log view 22-10 606
Archiving the Call Log 607
Using the Call Log view 22-12 608
Using the Call Log view 22-13 609
Exporting the Call Log 610
Viewing the Wave Event Log 611
Wave Event Log messages 613
T1 alarms 617
Archiving mailbox recordings 632
Tools > 637
Manage Archive Users 637
Database server memory usage 639
Viewing storage statistics 640
Identifying security risks 642
Tools > System Settings 643
Reporting ViewPoint problems 646
Report Wizard 647
The problem report package 649
To restore Wave 654
Upgrading the Wave Server 658
Uploading and upgrading steps 661
Upgrade button if necessary 662
Network Share 664
To upgrade from a file 666
Viewing upgrade history 668
Downgrading the Wave Server 669
Downgrade 670
Displaying software versions 671
Downloading Wave files 674
To download Wave files 675
Configuring and using SNMP 677
SNMP terminology 678
Configuring SNMP agents 679
To add a trap destination 681
To filter SNMP traps 681
Severity drop-down list 682
Group drop-down list 682
Enabled check box is checked 682
Configuring SNMP security 683
Configuring a contact 685
Using SNMP alarms 686
Previous Alarms 688
Critical Alarms 689
Major Alarms 689
Notification Alarms 689
Clearing an old hard drive 690
To clone a hard drive 691
Identifying RAID disk health 692
Remove Mirror 694
Delete if you have 695
OK to continue 697
Resource 697
Management Advisor 697
OK again to recalculate: 698
OK, which will close 699
Done when you are finished 700
System resource types 701
Accessing Diagnostic Tools 704
Using the Uptime utility 705
To run the Uptime utility 707
About Wave licenses 709
Full vs. trial licenses 710
Obtaining Wave licenses 710
Wave license requirements 711
Software Licenses 714
View Activity 714
7 Click 715
to close the Activity Log 715
Entering Wave licenses 716
Entering Wave licenses 24-9 717
Entering Wave licenses 24-10 718
Activating Wave licenses 719
The activation process 720
About WaveNet 729
About WaveNet 25-2 730
WaveNet Administrator Guide 730
About WaveNet 25-3 731
Limitations in this version 732
Planning for WaveNet 733
Trunking considerations 734
Dial plan considerations 735
Planning for WaveNet 25-8 736
Planning for WaveNet 25-9 737
Planning for WaveNet 25-10 738
Installing WaveNet 739
Installing WaveNet 25-12 740
Installing WaveNet 25-13 741
%SystemRoot%\system32\MSMQ 741
Configuring WaveNet 742
Configuring WaveNet 25-15 743
Configuring WaveNet 25-16 744
Configuring WaveNet 25-18 746
Configuring WaveNet 25-19 747
Configuring WaveNet 25-20 748
Configuring WaveNet 25-21 749
Configuring WaveNet 25-22 750
Viewing subscribed users 751
Resolving publication errors 752
Using the Call Classifier 753
How the Call Classifier works 755
Call Classifier requirements 756
Viewing Call Classifier rules 756
Extension from 762
To use caller prompting 763
Query text: 768
Result fields 772
View > Notes 775
Key Wave Concepts 777
Understanding Wave Trunks 779
Trunk group 780
Connection 780
Analog and digital trunks 781
Trunk groups 782
Voice and data traffic 783
DID Digital 784
T-1/DS0 Mux 784
Trunk group hunt types 785
Hunt type examples 786
Trunk group hunt types 27-9 787
What is IP telephony? 790
Site-to-site IP calls 791
IP phone calls 791
555-5555 792
How many DSPs do you need? 793
555-1212 794
IP call routing 795
IP phones 796
MAC addresses 797
IP addresses 797
Intra-Zone codec: G.711 798
IP call quality management 799
About call routing 801
About call routing 29-2 802
Attendant 803
Extension 803
External 803
Not configured 803
Internal call routing 804
Outbound call routing 804
North American Numbering Plan 805
Access profiles 806
Outbound routing tables 806
Fast Busy/ 807
Send to Intercept 807
Automatic 807
S e le c tio n 807
Special Digits Table 809
Home area code 809
Area code tables 810
Outbound call routing 29-11 811
Off-Premise extension table 813
Inbound call routing 815
Digit collection 818
Digit translation 818
Tandem call routing 821
Tandem call routing 29-22 822
Hunt groups 823
Hunt group hunt orders 824
Outside lines 825
Single call variant 826
Multiple call variant 827
Automatic Line Selection 828
WAN technology 833
Network services 834
Dial-up connections 835
Wave data routing 836
IP addressing 837
Wave data routing 30-6 838
Routing protocols 839
Wave data routing 30-8 840
Wave data routing 30-9 841
Packet filtering 842
DMZ networks 843
Private networks 844
Outbound and inbound filters 845
Common ports for TCP and UDP 846
ICMP message types 847
PPTP filtering 848
Wave as DNS client 850
Wave as WINS client 850
DHCP relays 850
Reference 851
Wave Reports 853
The Call Detail Report 854
The Call Detail Report 31-3 855
Chapter 31: Wave Reports 855
The Call Detail Report 31-4 856
The Call Detail Report 31-5 857
The Trunk Statistics report 866
3 Select 867
Interval record 871
Trunk Group header record 871
Trunk group record 872
Downloading system reports 875
Using the Report Generator 877
Creating digital phone labels 879
SNMP Agents 881
Chapter 32: SNMP Agents 882
Environment SNMP agent 883
Fan Table 884
Power Supply Table 884
Fault Monitor Group 885
Trap Info Group 885
Event Log agent 888
Event Log Trap Info Group 889
Event Log Traps 890
Interfaces agent 892
Interfaces Group 893
IP Telephony agent 894
ISDN agent 895
ISDN agent 32-16 896
Bearer Group 897
Signaling Group 897
Directory Group 897
The Bearer Group 898
The Signaling Group 900
Signaling Stats Table 901
ISDN agent, LAPD table 901
Repeater Private agent 902
Basic Package Group 903
Monitor Group 907
Monitor Repeater Table 912
Monitor Repeater 100 Table 914
Station Private SNMP agent 915
Station Card Group 916
Device Table 917
Channel Table 918
Digit Table Group 920
Station Private agent, Traps 923
System Group 924
Component Group 924
STD SNMP agent - System Group 925
STD SNMP Agent Traps 927
STD SNMP agent - Traps 928
T-1 Private SNMP agent 931
Trunk Table 933
T-1 Private Agent Traps 940
System Locale Settings 943
Trunk Settings 947
Line Build Out settings 34-2 948
Chapter 34: Trunk Settings 948
Line Build Out settings 34-3 949
DSX configurable parameters 950
Trunk timing values 951
Hit Counter Limit 953
Inter-Digit 953
Call Validate 953
Analog trunk timing values 955
Starting the TFTP Server 957
Starting the TFTP Server 35-2 958
Appendices 959
Typical toll fraud strategies 961
Identifying toll fraud 962
Password security 963
Tools > Analyze 964
Security 964
User permissions 965
Securing SIP stations 967
Checking for current scams 967
End User Software License 969
End User Software License B-2 970
End User Software License B-3 971
End User Software License B-4 972
End User Software License B-5 973
End User Software License B-6 974
XML parsing software 975
Wireshark 978
TFTP Server 978
Openfire 980
GNU General Public License 981
Information Forms 995
Wave Port Usage 999
IP telephony port usage 1000
WaveNet port usage 1001
Wave Add-on port usage 1002
Reporter Administrator Guide 1003
Release 2.0 1004
September 2010 1004

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Vertical Wave Phone Guida di Installazione Pagina 48

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